A04 Privacy Policy – Our Commitment to Protecting Your Data

A04 (a04.click) is an online betting platform offering betting services on cricket, football, tennis, e-sports, and more for users in Bangladesh. This Privacy Policy ("Policy") applies to the a04 website, mobile application, and all associated services.

We believe your personal data belongs to you. That's why this Privacy Policy is fully transparent about what data we collect, why we collect it, how we store it, and how you can delete or modify it at any time.

By using the a04 platform, you agree to this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us.

Various types of information are collected when you create an account and use services on a04. A detailed breakdown is provided below.

A04 uses collected data exclusively for the purposes listed below. Information is never used for any unauthorized purpose.

• Account Management: For registration, login, password recovery, and profile updates.
• Identity Verification (KYC): To fulfill legal obligations and prevent minors from opening accounts.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: To resolve your complaints or questions quickly and effectively.
• Fraud Prevention: To detect and prevent suspicious activity and maintain the security of the platform.
• Service Improvement: To analyze your usage patterns and improve the overall platform experience.
• Marketing Communications: To send you offers, promotions, and important updates with your consent.
• Legal Compliance: To meet regulatory requirements and comply with legal obligations.

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting our support team.

Cookies are small text files stored on your device when you visit the a04 platform. They help improve your browsing experience and keep the platform running smoothly.

• Essential Cookies: Required for maintaining login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Functional Cookies: Used for language preferences, theme settings, and personalized experience.
• Analytics Cookies: Used to understand how many users visit each page. This data is completely anonymous.
• Marketing Cookies: Used to show you relevant offers based on your preferences. You can turn this off at any time.

A04 never sells your personal data. However, certain information may be shared in the following limited circumstances.

• Payment Processors: Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Service: As part of the KYC process, identity document details may be shared with authorized verification agencies.
• Legal Authorities: We may be required to disclose certain information under court orders, government directives, or other legal obligations.
• Security Investigation: Information may be shared with relevant authorities to investigate fraud, money laundering, or other illegal activities.
• Business Succession: In the event of a merger or acquisition, user data may be transferred to the new owner. Advance notice will be provided in such cases.

Before sharing data with any third party, we verify that they comply with appropriate data protection standards.

A04 retains your data only for as long as necessary. All information is kept for the duration your account remains active.

• Account Information: Retained for up to 5 years after account closure to meet legal requirements.
• Transaction History: Retention for a minimum of 7 years is mandatory under financial regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Customer Support Contact: Retained for up to 2 years after the issue is resolved.
• Marketing Information: Deleted immediately upon opt-out.

As a user of the a04 platform, you have the following rights over your own data.

To exercise these rights, email us at support@a04.click or reach out via live chat.

A04 uses industry-leading security technology to protect your data. Our security infrastructure is regularly updated and audited by independent security experts.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored in our database is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Firewall Protection: Advanced firewalls and intrusion detection systems operate around the clock.
• Regular Security Audits: Third-party security experts conduct regular penetration testing.
• Suspicious Login Alerts: Instant SMS/email alerts are sent whenever a login is detected from an unrecognized device or location.

A04 follows a strict policy to protect minors (under 18). We never knowingly collect information from anyone under the age of 18.

• Date of birth verification is mandatory at the time of registration.
• Age verification is cross-checked a second time during the KYC process.
• Accounts suspected of being held by minors are suspended immediately.
• Any data collected from a minor inadvertently will be deleted immediately.

If you believe a minor has created an account on a04, please notify us at support@a04.click and we will take prompt action.

A04 reserves the right to update this Privacy Policy as needed. We will notify users in advance of any significant changes.

• For minor updates, only the "Last Updated" date at the top of the page will be changed.
• For significant changes, a notice will be sent to your registered email address.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• Previous versions are kept in our archive and can be provided upon request.

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team.

• Email: support@a04.click
• Live Chat: Click the chat icon at the bottom right of the platform.
• Response Time: Responses are typically provided within 24–48 hours.

We take every privacy-related request seriously and always strive to provide the fullest support possible.